When a booking has been taken and accepted by Radiance, the client will have entered into an agreement to have a treatment based on the following terms and conditions.

We respectfully ask that clients make payment either by bank transfer prior to the appointment or by cash or card immediately after the treatment.

For all treatment courses, the payment is required in full at the 1st appointment and all subsequent appointments must be booked and confirmed at the same time.  Change of following course treatments will incur a £10 administration fee. Courses of 3 sessions can be taken at anytime between 3 weeks and 3 months, but no longer as they are designed to be part of a treatment plan for your ongoing health & wellbeing. 

A minimum of 48 hours notice is required from the start of the treatment appointment time if a change or cancellation is to be made to the appointment time or date. 

Payment for each treatment is required in full if the session is cancelled less than 48 hours notice or if the client fails to attend. This will be invoiced accordingly. If this is part of a course, the payment will be deducted in full for the missed session. 

Treatments, courses and prices listed are subject to change without prior notification; any treatment will be charged at the price advertised at time of booking.

We have the right to refuse or discontinue a treatment at any point.

Circumstances where this may apply include, but are not limited to:

– A client under the influence of alcohol or recreational drugs; a client behaves in an inappropriate or offensive manner
– Recent surgery
– The Client is or becomes unwell, e.g. fever, digestive upset, allergic reaction, seizure, fainting

During a consultation personal information will be important for the treatment; this information is strictly confidential.

Should information shared be deemed to be a possible danger to the client or others, judgement will be made to share with the relevant services.

On-line consultations and services will have an additional agreement to be signed prior to the start of your course of treatments. These are available on request.