When a booking has been taken and accepted by Radiance, the client will have entered into an agreement to have a treatment based on the following terms and conditions.

We respectfully ask that clients make payment either by bank transfer or on the Fresha booking app by adding your card payment details in the app , prior to the appointment.  VIP members who pay a monthly subscription are able to ‘top up’ and add additional services or enhanced treatments on the day of their appointment.

VIP Members receive 1 x £75 treatment per month, which cannot be carried into another month if they are unable to take their regular treatment.

A minimum of 48 hours notice is required from the start of the treatment appointment time if a change or cancellation is to be made to the appointment time or date. 

Payment for each treatment is required in full if the session is cancelled less than 48 hours notice or if the client fails to attend. This will be invoiced accordingly. 

Should prices change between time of booking/paying and appointment time, the original price is honoured.

Gift vouchers are time limited.  Please ensure you book in plenty of time to avoid disappointment.

We have the right to refuse or discontinue a treatment at any point.

Circumstances where this may apply include, but are not limited to:

– A client under the influence of alcohol or recreational drugs; a client behaves in an inappropriate or offensive manner
– Recent surgery
– The Client is or becomes unwell, e.g. fever, digestive upset, allergic reaction, seizure, fainting
– botox, fillers, dental work limit treatments that can be offered.  It is your responsibility to advise where this has taken place.  Failure to advise and check prior to the treatment will be treated as a cancellation and charges incurred if treatment cannot proceed.

During a consultation personal information will be important for the treatment; this information is strictly confidential.

Should information shared be deemed to be a possible danger to the client or others, judgement will be made to share with the relevant services.

On-line consultations and services will have an additional agreement to be signed prior to the start of your course of treatments. These are available on request.